I heard Southwest is one of the worse airlines, and a lot of people don’t like the way they treat customers. I never flown Southwest, but I’ve heard alot of bad things about them.
If you ever had a bad experience with Southwest, what happened? Did you become a victim that go bumped-off an overbooked flight? If you got bumped, did they get you on the net flight?
Every airline has their bad days. When I was in the industry, my boarding gate was right next to theirs, and the thing that struck me about them is, they treat their employees very well. If you have happy people working for you, you have a great product.
The only issue that I see that they have now is the maintenance on their 737s, they have some severe fuselage cracks, and that has created some bad situations for them recently.
Every airline is struggling now so the execs figured that the only way to remain profitable right now is to reduce the number of flights and keep every flight full. In order to do that, the reservations agents had to add two more non-existing seats to the flight so that in case someone misses the flight, there’s still somebody that will take that seat. That creates over sold situations.
If at the end of the flight, there is still passengers that cannot fly, by law the airline has to get on whatever next flight there is.
The thing about Southwest is, the only other airline that the passenger can go on, is Air-Tran. So if you’re bumped off a flight with Southwest, there is only one other airline by contract that they can fly you on.
Now, if you were with American, Delta, or any other major airline, there is a whole list of airlines they can fly you with, since they can all code-share with each other.