Kahuna Travel Blog

the company i booked with had told me my flights were confirmed but then they told me one of my flight s was cancelled and that one the connecting flights i had to catch had been changed so that i was unable to make it when i contacted the agency they told me to contact the airline i was flying with but the flights are not for 3 months and the airline informed me that since the flights were so far away they had not received any money yet and until they did they could not help me . So i tried emailed and called the booking agency several times to no avail . i have been doing some research and aparently this company has done this to people several times and refunds are very hard to secure. any advice on how to deal with this would be much appreciated since i really cant afford to lose the money i paid for these flights

You should never book through a website you have never heard of. If the airline does not receive the money from the agency, then you will have to pursue legal action against the travel agency. From what your research has gathered, you chose a poor company. If your only booking air, you should always book directly through the airline. If you are booking a package, you should only use trusted companies like travelocity, orbitz, expedia etc. Just because a smaller site has a cheaper fare, well, now you know the risks that are involved with dealing with a company you don’t know.