I've noticed they offer really good prices, but they won't tell you the hotel name until….whenever. lol. Im not to comfortable about that. But comparing rates to expedia and the other sites, hotwire seems to be a bit cheaper. Im not trying to be THAT cheap, just looking for the best deal! =) If anyone has booked a hotel, or even rentals thru them, could u lemme know how your experience was…ex: what kind of Hotels etc…. thanks…as always!
OK, Hotwire used to be amazing, now they're just good. To win over skeptics and smooth customer service, the star ratings on their hotels used to be very conservative. For example, a 3 star Holiday Inn would be sold as a 2 star hotel. That's not so much the case any longer, a 2 star hotel really is a 2 star hotel on their site today.
So here's what you're risking:
1) The occasional hotel that's actually overrated. For example, a four star facility with bad staff. Unless you go through the trouble of reading the reviews first, you could risk that with any site.
2) The property may not be exactly where you want it to be. For example, in San Francisco "Union Square West" actually extends pretty far into some questionable neighborhoods, and in San Diego, "Downtown" is given a very wide berth.
3) You'll likely get the sub-par rooms if the hotel has any–maybe noisy, far from the elevator, close to the ice machine, the 2nd floor of a high rise, or the top floor if elevator maintenance is planned that day.
4) You get no credit for Frequent Guest programs.
5) No changes, no cancellations. Period.
6) There is no guarantee at all on the number of beds. You may get a room with one bed even if you have four people in your party.
The updside: the prices, as you noticed, are much cheaper. The very, very best deals come on the last day of a big convention, when people are checking out early and the hotel finds itself with a load of rooms to dump. I got a Westin for $79 while the rest of my team was paying $340.
Me? I travel about 9 months a year, and use hotwire quite often. All those downsides don't phase me at all, particularly when I'm getting twice the hotel for my budget.